At Elvius, we want you to feel confident when purchasing artificial flowers from our store. If you are not fully satisfied with your order, we are here to help.

Returns Eligibility

We accept returns within 30 days from the date your artificial flowers are delivered.

To be eligible for a return, the item must:

  • Be unused and in original condition
  • Be returned in the original packaging
  • Include all original items and accessories (if any)

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized flower arrangements
  • Clearance or final sale items
  • Gift cards (if applicable)
  • Items damaged due to misuse or improper handling after delivery

How to Start a Return

To initiate a return, please contact our support team at:

support@elvius.store

Please include:

  • Your order number
  • Reason for return
  • Clear photos of the item (if damaged or defective)

Our team will provide return instructions and approval details.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was delivered
  • The artificial flowers arrived damaged or defective

If the issue is our fault, we will cover the return shipping charges.

Refunds

Refund Approval Process

Once your returned item is received and inspected, we will notify you by email regarding approval or rejection of your refund.

Refund Processing Time

Approved refunds are processed within 2 business days after inspection.

Refunds are issued back to your original payment method.

Refund Arrival Time

Please allow up to 3 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or payment method again
  2. Contact your bank or payment provider
  3. If still unresolved, contact us at support@elvius.store

We will assist you promptly.

Exchanges

We do not offer direct exchanges. If you want a different artificial flower style or arrangement, please return the original item and place a new order separately.

Damaged or Defective Items

If your artificial flowers arrive damaged, defective, or incorrect, please contact us immediately with:

  • Photos of the issue
  • Order details
  • Description of the problem

We will provide a replacement, refund, or suitable solution.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Please contact us as soon as possible if you wish to cancel your order.

Contact Us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: support@elvius.store

  • By email: support@elvius.shop
  • By visiting this page on our website: https://elvius.shop/contact-2/
  • By phone: +16022887227
  • By mail: 1 N Central Ave #115, Phoenix, AZ 85004, United States
  • Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)