Processing Time

At Elvius, we process all artificial flower orders within 2 business days after purchase. During peak seasons or high order volumes, processing may take slightly longer, but we always aim to ship your order as quickly as possible.

Shipping Methods & Carriers

We partner with trusted shipping carriers to ensure safe and reliable delivery of your artificial flowers. Depending on your location, orders may be shipped via:

  • FedEx
  • UPS
  • USPS
  • Local Courier Services

We select the best available carrier to ensure fast and secure delivery.

Delivery Time

Once your order has been processed and shipped, estimated delivery time is 5 to 7 business days.

Overall, you can expect your order to arrive within 7 to 9 business days from the date of purchase, depending on your location.

Free Shipping

We proudly offer free shipping on all artificial flower orders within the United States. No minimum purchase is required, and there are no hidden shipping charges.

Same-Day Dispatch & Tracking Policy

Order Cut-Off Time: 7:00 PM (Central Standard Time – USA)

Dispatch Schedule:

  • Orders placed before or at 7:00 PM CST → Dispatched the same day with tracking details sent that evening
  • Orders placed after 7:00 PM CST → Dispatched the next business morning with tracking information provided afterward

This system ensures fast processing and timely tracking updates.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing:

  • A tracking number
  • A direct link to track your shipment in real time

Address Accuracy

Please ensure your shipping details are accurate before placing your order. Elvius is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete address information provided by the customer.

Additional charges may apply for address corrections or reshipment.

Order Modifications & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to assist you before the order enters processing or shipping.

Lost or Damaged Packages

If your artificial flowers arrive damaged or your shipment is lost during transit, please contact us immediately with photos and order details. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.

Contact Us

If you have any questions about shipping or delivery, please contact our support team.

Email: support@elvius.store

Trade Name: Elvius

Phone Number: +16022887227

Email: support@elvius.shop

Address: 1 N Central Ave #115, Phoenix, AZ 85004, United States

Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)