Privacy Policy

Welcome to Elvius (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://elvius.shop/ (the “Website”), make a purchase, or otherwise interact with our services.

By accessing or using our Website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account
• Place an order
• Subscribe to newsletters or promotional communications
• Contact customer support
• Participate in surveys, promotions, or contests

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information
• Order history
• Customer support communications

Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage data
• Pages viewed
• Referring URLs
• Date and time of visits

2. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic and performance
• Personalize your shopping experience
• Support advertising and marketing activities

You may modify your browser settings to refuse cookies; however, some features of the Website may not function properly without them.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders
• Manage customer accounts
• Provide customer support
• Send order confirmations and shipping updates
• Respond to inquiries and requests
• Improve our products, services, and Website
• Detect and prevent fraud
• Conduct analytics and business operations
• Send promotional and marketing communications where permitted by law
• Comply with legal obligations

4. How We Share Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

• Payment processing providers
• Shipping and fulfillment companies
• Website hosting providers
• Marketing and email service providers
• Analytics providers
• Customer support platforms

These service providers may access personal information only as necessary to perform services on our behalf.

We may also disclose information when necessary to:

• Comply with legal requirements
• Respond to lawful requests from authorities
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our policies and agreements

5. Payment Information

Payments made through our Website are processed through secure third-party payment processors.

For security reasons, Elvius does not store complete payment card information on its servers.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders and provide services
• Maintain business and financial records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access personal information we hold about you
• Correct inaccurate information
• Request deletion of personal information
• Restrict certain processing activities
• Opt out of marketing communications
• Request information regarding our data practices

To exercise these rights, please contact us using the information provided below.

9. Marketing Communications

If you choose to receive promotional communications, we may send:

• Newsletters
• Product updates
• Promotional offers
• Special discounts and announcements

You may unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails
• Contacting us directly

10. Children’s Privacy

Our Website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.

12. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including the right to:

• Know what personal information we collect
• Request deletion of personal information
• Correct inaccurate personal information
• Request information about how personal information is used and disclosed

To submit a privacy-related request, please contact us using the details below.

13. International Users

Our Website is operated from the United States.

If you access the Website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

By using our Website, you consent to such transfers.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated Effective Date. Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Elvius

Website: https://elvius.shop/

Contact Us Page: https://elvius.shop/contact-us/

Live Chat
Chat with us live for immediate assistance.

Phone
+1 325 677 8886

Email
support@elvius.com

Business Address
417 Mesquite St
Abilene, TX 79601
United States

Business Hours
Monday – Friday
9:00 AM – 7:00 PM (USA Time)